Privacy and Data Protection Policy

Privacy and Data Protection Policy for www.querovoar.net

Last updated: June 21, 2025

 

This Privacy and Data Protection Policy describes how www.querovoar.net ("we", "us", "our") collects, uses, stores, shares, and protects your personal information. We are committed to safeguarding your privacy and ensuring transparency in our data practices, in compliance with the Brazilian General Data Protection Law (Lei Geral de Proteção de Dados Pessoais – LGPD), as well as other applicable data protection regulations.

 

1. Applicability of Brazilian Law (LGPD)

Our website complies with the LGPD (Law No. 13,709/2018), Brazil’s comprehensive data protection law, which regulates the processing of personal data by both public and private entities, online and offline. The LGPD applies to any data processing operation carried out in Brazil, or involving the personal data of individuals located in Brazil, regardless of where the data processor is based.

 

2. Information We Collect

We may collect:

 

• Personal Information: Name, email address, contact details, and any other information you provide.

• Technical Data: IP address, browser type, device information, and usage data collected via cookies and similar technologies.

• Transactional Data: Details of services requested or transactions made through our website.

• Other Data: Any information you voluntarily submit, such as feedback or survey responses.

 

3. Legal Bases for Processing

Under the LGPD, we process your data based on legal grounds, including:

 

• With your explicit consent.

• To fulfill contractual obligations.

• To comply with legal or regulatory requirements.

• For legitimate interests, provided your fundamental rights and freedoms are not infringed.

 

4. Your Rights Under the LGPD

The LGPD grants you the following rights regarding your personal data:

 

• Confirmation of the existence of data processing.

• Access to your personal data.

• Correction of incomplete, inaccurate, or outdated data.

• Anonymization, blocking, or deletion of unnecessary or excessive data.

• Portability of data to another service provider.

• Deletion of personal data processed with your consent.

• Information about public and private entities with whom we share data.

• Information about the possibility of denying consent and the consequences.

• Revocation of consent at any time.

To exercise any of these rights, please contact us using the details below.

 

5. Data Protection Officer (DPO)

In accordance with the LGPD, we have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategy and compliance. You may contact our DPO at: info@querovoar.net.

 

6. Data Security

We implement appropriate technical and organizational measures to protect your data, such as:

 

• SSL encryption for data transmission.

• Regular security updates and audits.

• Access controls and staff training.

 

7. Data Sharing and International Transfers

We may share your data with:

 

• Service providers under confidentiality agreements.

• Legal authorities, when required by law.

• In the event of business transfers, such as mergers or acquisitions.

If your data is transferred outside Brazil, we ensure it is protected according to the LGPD’s requirements.

 

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

 

9. Enforcement and Penalties

The LGPD is enforced by the Autoridade Nacional de Proteção de Dados (ANPD). Non-compliance can result in administrative sanctions, including warnings, fines up to 2% of annual revenue in Brazil (up to R$50 million per infraction), publicizing of the violation, and restrictions on data processing.

 

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date. For significant changes, we may notify you via email or website notice.

 

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy and Data Protection Policy or your rights under the LGPD, please contact:

 

• Data Protection Officer (DPO): info@querovoar.net

 

 

12. Authorization for Disclosure of Photo and Video Images

12.1. By participating in the experiences offered by www.querovoar.net, the customer/user expressly, freely and with information authorizes the capture, use and disclosure of his/her image, through photographs and/or videos taken during the experience, for institutional, promotional and advertising purposes, including, but not limited to, publication on social media, website, promotional materials and other company communication channels, without time or territory limitation, and without any burden or remuneration to the customer/user.

 

12.2. This authorization is granted in accordance with the General Personal Data Protection Law (Law No. 13,709/2018 – LGPD), Article 5, item X, of the Federal Constitution, and other legislation applicable to the protection of the individual's image and privacy, ensuring that the disclosure will not be made in a derogatory manner or that causes damage to the honor, reputation or dignity of the client/user.

 

12.3. The client/user may, at any time, revoke this authorization by formally requesting it through the contact channels provided by www.querovoar.net, except for the impossibility of deleting materials already printed or published prior to the request, as permitted by current legislation.

 

By using www.querovoar.net, you acknowledge that you have read and understood this Privacy and Data Protection Policy, including your rights under the Brazilian LGPD.

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